Rental terms

Booking, cancellation and refund conditions

Cancellation

  • Your deposit is always credited to your wallet (it is not lost) — wallet credit does not expire.
  • Any amount paid above the deposit: free cancellation up to 48 hours before start (full refund); later, this part is not refunded.
  • Cancellation and changes are available online while the reservation is Provisional or Confirmed (before pickup).
  • If we cancel your reservation, you receive a full refund to your original payment method.

Refunds

  • The deposit is returned as wallet credit.
  • For the amount above the deposit you choose: to your wallet with a +10% bonus, or back to your card.
  • Wallet credit from refunds does not expire. Bonus credit is valid for 2 years.
  • Card refunds are processed via our payment provider to your original payment method.

Group stays: cancellation

Direct bookings of a whole apartment or the whole base made from 5 October 2026. Bookings via Booking.com follow that platform's terms.

  • Cancellation at least 60 days before arrival: the deposit is refunded.
  • Cancellation 59 to 30 days before arrival: credit for a future stay equal to the deposit, with no expiry date.
  • Cancellation less than 30 days before arrival: the deposit is non-refundable, subject to statutory exceptions.
  • Any amount paid above the deposit is always refunded.

These terms take precedence over the cancellation and refund points above, which apply to bike rentals.

Individual stays at the base: cancellation

Direct bookings of rooms at the base, including the Cycling Week package, made from 26 October 2026. Bookings via Booking.com follow that site's conditions.

  • Cancellation at least 30 days before arrival: the deposit becomes a credit for a future stay, with no expiry date.
  • Cancellation less than 30 days before arrival: the deposit is non-refundable, subject to statutory exceptions.
  • Any amount paid above the deposit is always refunded.
  • If we cancel your stay, all payments are refunded.
  • Injury or illness confirmed by a medical certificate: your dates are moved within the same season at no cost.

These terms take precedence over the cancellation and refund points above, which apply to bike rentals.

SOS assistance on the road

  • If a breakdown stops you riding, we pick up you and the bike, bring you back to the base and give you a replacement bike if one is free.
  • Area: up to 50 km from the base, on public roads.
  • Hours: 9:00 to 19:00 on the days of your stay. Contact us on the base WhatsApp.
  • Does not cover theft, loss, accidents involving third parties or medical transport (112).
  • Included in the price of the stay for guests of the base.

Late return

  • After a 15-minute grace period, each started hour of delay costs €10 (for the whole booking).
  • The late fee is never more than one extra rental day at the rate of your booking for each started day of delay.

Changing your dates

  • Cheaper or same-price date changes are applied instantly; any overpayment is added to your wallet.
  • For a more expensive date, you can pay the difference online — the change is applied once the payment is completed.

By completing a booking you accept these conditions. Questions? Contact us at pego@pego.cc.

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